Privacy Policy

At Synergized Cotton, we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we handle your personal data, whether you interact with us through our website, mobile applications, or offline channels.

Who Does This Policy Apply To?

This policy applies to all individuals interacting with us, including customers, employees, vendors, business partners, and visitors to our digital platforms.

What Data Do We Collect?

Information You Provide

We collect essential personal data necessary for our relationship with you, such as:

• Contact Information: Name, job title, address, phone number, email address, and device details (IP address).
• Business Details: Purchase history, product feedback, and service preferences.

Information We Collect Automatically

When you interact with our website or apps, we may gather:

• Device information (IP address, hardware details, and browser type).
• Interaction data (customer service interactions, chat transcripts, and call recordings).

Payment Information

For processing transactions, we may collect:

• Debit/credit card details, bank account information, or other payment mechanisms.

Why Do We Collect Your Data?

Your personal data is collected to:

• Enhance communication and maintain relationships.
• Deliver and improve products and services.
• Respond to your inquiries or complaints.
• Provide updates on offers, events, or new collections.
• Perform market research and trend analysis.
• Prevent fraudulent or illegal activities.

 

Cookies and Other Technologies

We use cookies to enhance your experience, including:

• Necessary Cookies: Enable essential site functionality.
• Functionality Cookies: Remember preferences to improve usability.
• Analytics Cookies: Monitor site performance and usage.

You can manage cookie preferences via your browser settings. Note that disabling cookies may limit certain features.

How Do We Share Your Data?

Your data may be shared:

• Within our group companies for operational needs.
• With service providers for marketing, IT support, and payment processing.
• As required by law or to prevent fraud.

Data Retention and Protection

We retain your data only as long as needed to fulfill our obligations or as required by law. To protect your data, we employ robust technical and organizational measures against unauthorized access, loss, or misuse.

Your Rights

You have the right to:

• Access and correct your data.
• Request data deletion, subject to legal requirements.
• Withdraw consent for data processing at any time.

To exercise your rights, contact us via the details below.

Contact Us

For privacy concerns, inquiries, or complaints, reach out to:

• Phone: 1800-123-6408
• Email: customercare@valiantindia.com

We encourage you to review this policy periodically, as it may be updated to reflect new practices or legal requirements.